Terms & Conditions

RETURNS

Returns can be made within 4 weeks of purchase date for a refund. Shipping and handling fees are nonrefundable.

Returned items can be exchanged for store credit or refunded for the original purchase price minus 5% restocking fee. Items must be in unused condition.
If you want to return a product or you received a damaged product, please email us at: [email protected] or call our special ideas fulfillment desk at 812-834-5691.

SHIPPING

Shipping within the US typically takes 1-5 business days. Select your preferred shipping method during checkout. International shipping can take between 5 – 14 days, or longer. We accept all returns for unused products for 90 days. International return shipping is unfortunately not free.

PAYMENT & SECURITY

Online orders with Visa, MasterCard or Discover.

PRIVACY POLICY

Special Ideas promises responsible handling of sensitive customer information. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology.

Your privacy is very important to us. We will not sell or share your information with anyone.

You can read the entire policy here.

SALES TAX

Sadly, Indiana residents will be charged 7% Retail Sales Tax.

CUSTOMER SERVICE

Normally, we are here Monday – Friday 10:00 AM – 5:00 PM EST to help you with your purchases. We’re closed on holidays and weekends. To reach a customer service representative during store hours, please email [email protected] or call at 812-834-5691.