When are you open?
In general we are here and answering the phone Monday – Friday 10:00 AM – 5:00 PM EST. We’re closed on holidays and weekends. To reach a customer service representative during store hours, please email firstname.lastname@example.org or call at 812-834-5691.
Because we are small and running this from a family farm, answering the phone is the first thing to go when the sheep get loose, or a child needs attention, or even if we are already on another line. If you leave a message, we will get back to you.
What about Sales Tax?
How can I pay?
We accept Visa, MasterCard or Discover. You can also use paypal but there might be a one day delay with that option. Yo u can also send a check and we will ship your order when the check arrives. You can call and place your order by phone. 812-834-5691 or 800-326-1197. If you call, we will basically just type it in as if we were you, but choose the method you prefer.
Your privacy is very important to us. We will not sell or share your information with anyone.
We promises responsible handling of sensitive customer information. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology.
Will you produce or distribute my good idea?
I don’t know. Maybe. It doesn’t hurt to ask.
Send us a sample in the mail or an idea with what you are thinking. All we can say without knowing more is that we can talk. I can tell you that one thing we will want to know if what the item will cost and how much you think people will pay. We also tend not to want to do whatever Walmart or Amazon is already making available.
While we do purchase some products from other companies, most of our inventory is developed in house. We do pay royalties for product designs, but don’t plan to get rich as most products sell in the hundreds, not the millions.
Another thing I should mention is that we tend to review new product ideas quarterly instead of as soon as we find out about them. If you send a sample and don’t hear back right away, you can call or email to find out what we are thinking but we might not be able to give you a hard decision as quickly as you would like. Don’t give up on us as relationships take time to build.
When will my order arrive?
90% of our orders ship within 24 hours. We use USPS Priority Mail and 1st Class mail, which usually take 2-3 days in transit for most of the US. If all you order is books, then we may ship by Media Mail, which takes a little longer. T-shirts are printed to order and can add a day or two for processing. In almost all cases you should have your order within a week. If something is out of stock we will try to contact you. Of course, postal and other holidays do shake this up a bit. If you have a particular date by which you need your order, put a note in the comments field and we will turn cartwheels trying to make that happen.
Do you ship outside the US?
We do ship to most countries, however we have found it difficult to find a shipping estimator that works for us. If you email us with your address and an estimated order, we’ll get you a shipping estimate and let you know how to order. We have the same $11.85 minimum on international orders as we do on domestic. We appreciate your patience here, and we are working on making this process easier for you and us.
If you don’t see a shipping option for your country, drop us an email and we’ll find a way to make it happen.